All you need to know about the F1 Vietnam Grand Prix 2020

17/08/2019 03:56 PM
1. What are the benefits of General Admission? Will I be able to see the race track clearly with my GA ticket?
Benefits of GA ticket: customer can access to all area around the circuit, such as: entertainment activities, music festival, exhibitions... 
GA ticket is not included the seats, therefore, to see the race track clearly customer should check-in early to own the good position with the best view. In addition, the whole landscape of the track will also be communicated to the audience through large LED screens arranged in many areas of the track.
2. What are the specific beenfits of Grand Stand? Why are there three different prices for this type of ticket?
Benefits of Grand Stand tickets: a position with seats in the stands, customers will have the opportunity to directly watch riders competing in special positions on the track longer than 5.5km. Grand Stand tickets have three different price levels: curve position differences on the rack, vision, seat facilities, ability to pick and hold ahead and access to areas nearby festivals.
3. What are the benefits of Hospitality?
Hospitality tickets are the most advanced ticket type of the event with 4 ticket classes located in different positions, owning a separate area, high-class facilities, perfect location, the guest can experience the race with comfortable entertainment services and culinary elite prepared by famous chefs, create opportunities for customers to promote their brands, entertain their partners.
4. Is there any policy for children?
Under the current provision of F1 Vietnam Grand Prix, children with a height under 1m will be given free entrance tickets in cases of accompanying their relatives who buy at least two unreserved Grand Stand tickets.
5. When will the race officially take place?
In December 2019, the FIA (World Racing Organization) will issue an official announcement on the race date in Vietnam. According to current information, it is expected that the F1 Vietnam event will take place in the second week of April. Once the official date of the information is available, it will be posted on the fanpage or website of F1 Vietnam Grand Prix. Please follow our fanpage or visit our website regularly to get updated information.
6. If you already possess a ticket, will you be allowed to enter and exit the event freely? How will it be controlled?

Once you own the event ticket, you can freely enter / exit the event portal with the following conditions:
- Guests must always retain their tickets when entering / exiting the main gate of the event in response to requests of control.
- If the guest needs to return after leaving the event, please notify the ticket inspector, the ticket inspector will wear a paper bracelet or stamp on the customer's hand.
- When the visitor returns to the event, make sure to wear a paper bracelet or a wooden stamp on the hand.
7. Does VGPC issue a discount code or discount program? When to release and apply to whom?
Discount codes or incentive programs to buy tickets are not official yet due to still being planned by F1 Vietnam Grand Prix. Please follow the updates on the online portal of F1 Vietnam Grand Prix to get the earliest information.
8. When is the seating chart available and when are customers allowed to choose the seat?
Currently, there is no official seat diagram. The seating chart is expected to be available in August - September. However, when choosing a seat, when you buy a ticket, you will apply the ‘’first come, first serve’’ theory, the system will choose your seat. Sitting for customers based on the time of your purchase with the earliest tickets purchased the system will automatically choose the beast seats. Information about the number of seats will be sent to you via email. If oyu have been selected by the system but want to change, you can contact the hotline for support. Later, for customers who buy tickets at the time of having a seating map, you will be proactive in choosing the seat position (the same form of selecting a movie seat, an airplane seat)
9. In case the customer has bought a ticket but is busy on the date of the event, can they transfer the ticket to another person? Do you print the name of the costumer who bought the ticket?
Customers can also purchase tickets in order to pass them on to third parties as gifts or rewards before the event. The ticket does not contain the customer’s name but a bar code containing the personal information of the customer registered on the website. If the customer buys a ticket that needs to transfer tickets to another person, please contact the hotline to record the conversion information of the ticket ownership on the system. In case of any changes or incidents, the F1 Vietnam Grand Prix will only base contact with the information of the customer who has registered to own the ticket.
10. When will I receive the ticket after a successful transaction?
As usual, F1 tickets are issued and sent to customers only 4-6 weeks before the race day, i.e. around around February 2020. However, the F1 Vietnam Grand Prix is researching to have a separate policy for the Vietnamese market, customers in Vietnam can get tickets sooner. With this ticket opening, the first 5565 tickets will receive the most special tickets. Information about these special tickets will be sent to you in the middle of June. Please check your email or follow the official information on our fanpage for the latest updates.
11. Where will the tickets be sold?

Tickets for the Vietnam Grand Prix will be sold online, 
You can access our online website by click here
12. How do I receive the tickets (e-vouchers) for tickets or hard cards?

How to receive tickets directly at the office of Vietnam Grand Prix: This method is appplied at the earliest on January 2020, the address will be officially informed to customers via email, on the official website & fanpage.
How to deliver and pay when receiving tickets: This method only applies to customers who are living in Vietnam and only apply from January 1, 2020
How to receive tickets at the registered address: This method is for customers who have successfully paid, tickets will be delivered directly to customers at the registered address.
13. Is there a VAT invoice issued?
We have issued a VAT invoice in accordance with the Law of the Socialist Republic of Vietnam. If you need to have a VAT invoice, please send an email to: expertvietnamtour@gmail.com with the following content:
REQUEST FOR VAT INVOICE APPLICATION FOR ORDERS #ORDER CODE
Company name:
Address:
Tax code:
Billing recipient information:
Name:
Phone number:
Email:
14. Can I cancel an order after conducting a transaction?
Customers can only cancel orders if he/she has not made a successful payment order yet
15. Who can I contact if I need help with information?

VGPC hotline: In order to be get further support and answers, please contact our hotline: 1900.23.24.28 or email address: chamsockhachhang@f1vietnamgp.vn
Expert Vietnam Tour hotline: +84981 346 883
16. Can I modify my order after the purchase (add/remove tickets)?

If you want to purchase additional tickets, you can proceed to make an additional new order.
If you want to cancel an order, you can only do it when the payment section has not been completed. You cannot cancel the ticket when the order has been successfully paid. To proceed with cancelling the ticket for unpaid order you can return to the cart and proceed to cancel the ticket or contact our hotline to get the best assistance.
17. What payment methods are accepted? Can I pay via PayPal ? 

Currently, the payment of orders for F1 Vietnam Grand RPix 2020 does no support payments via Paypal.
- Credit card: Visa and MasterCard
- Domestic ATM card: Customers who own ATM cards of domestic banks in Vietnam and use internet banking services.
- Bank transfer: To use payment method, please contact hotline: 1900.23.23.28 for assistance.
18. Can I pay by bank wire?

Yes, you can pay by bank transfer to the Vietnam Grand Prix Co. Ltd. account. Please call hotline: +84981.346.833 for further assistance.
Information of the bank account:
Công ty TNHH Đầu Tư và Dịch vụ Tổng Hợp Phú Thành
3686868688 - Ngân hàng Á Châu ACB
19. What is the currency of the event?
The event will be held in Vietnam in April 2020. Therefore, the currency used and circulated at the event will be the official currency of Vietnam: Vietnamese Dong (VND).
20. What is the cancellation policy?
When the customer has completed the payment, the order cannot get canceled, exchanged or refunded. 
21. My payment was refused, what should I do?
Make sure to enter the correct number and information on the credit/ ATM card, that the credit card is still valid. If you have done so but you are still unable to make a successful payment, please contact our hotline to get the best support.
22. Why do you ask for my credit card details? (Security check). What is the security check?
Security check is a script that we are using to verify if the transaction is legitimat. If the transaction is flagged as at risk then customer care will contact the customer to request further informatio, such as an ID or credit card picture
23. Do you have travel packages?
Yes, please click here
24. Is there parking at the circuit?
The parking areas are limited available in many areas on site at the circuit of the Formula 1 Grand Prix event. The parking map will be updated 1 month before the event.
25. Do I need a Visa to go to Vietnam?

Citiziens from foreign countries can directly apply for e-visas or apply through agencies or organizations inviting and guaranteering.
List of countries with citiziens who are eligble for e-visa: https://evisa.xuatnhapcanh.gov.vn/documents/20181/117155/Vietnam-Evisa-nation-list.pdf/21e0f88f-d8a0-48b8-bfdb-a0f82b0853e2 
To apply for an electronic visa, you can click here: https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu 
Thank & Best Regards,
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